A Control Shift Is Under way
Today’s customers are changing the way that they deal with organisations.
Ctrl-Shift provides insight and advice to build strong and prosperous business through this shift while delivering new customer value.
Ctrl-Shift News
World Economic Forum: The Control Shift is happening ... now what?
Posted: 16th May, 2012
About a year ago, the World Economic Forum produced a report talking about… Read more...>
The Intention Economy
Posted: 8th May, 2012
“Customer power will be personal, not just collective. Each customer… Read more...>
Latest Video
VPI - Volunteered Personal Information
Alan Mitchell describes the impact and opportunity created by voluteered personal information
Featured Publication
This 57-page Ctrl-Shift research report provides a comprehensive overview of the emerging market for Personal Data Stores (PDSs), with individual service profiles for all major services in operation or under development. It reveals the range of business models, rollout plans and critical success factors in the market and forecasts that the market could be a large as £1bn in 2016 Read more...>
Featured Events
Researchers, journalists, entrepreneurs, non profit organisations, pioneers and curious citizens are invited to attend a week of free and public events at European… Read more...>
Featured Slideshare
Brands as information services
Posted: 22nd Feb 2011
By: Ctrl-Shift
Why brands need to reinvent themselves as information services, and the benefits this brings
Market Watch
Posted: 17th May 2012
We spoke to Andrew Ward, Operations Director at Scottish Power, about its… Read more...>
Posted: 17th May 2012
Atos is the Worldwide IT partner for the Olympic Games, and Patrick Adiba… Read more...>
Latest Twitter
Scottish Power predicts midata’s role is going to increase as smart meters start collecting large quantities of data http://t.co/3PwcDB61
Tweeted 4 hrs ago
TAGS
customer engagement Transformational Government VRM. politics Conservatives Miicard Emancipay Mydex policy VRM person-centric buyer-centric communication crowdsourcing Empowerment privacy data Mydata policy Google strategy customer data location audit marketing Data Protection pharma Identity Volunteered Personal Information government politics tipping_point Innovation Callcredit social media Big Data decision-making PIMS monetise Doc Searls Internet of Things Consumer metrics The value explosion public services VPI opt-out EU Customer centricity test Branding personal data consumer empowerment midata the control shift person-centric Personal Communication Model VRM CRM Personal Data Stores health Consumer Focus The decision-making market