Tag Archive: Customer centricity

Customer loyalty in retail banking: news coverage

We’ve had some great media coverage of our new report ‘What are banks for? Customer Loyalty in Retail Banking’. Banking Technology highlights the ‘Race to build customer-centred banking is on’ and the report’s findings that ‘the banks surveyed by the...

Customer loyalty in retail banking

We’ve completed our major research project looking at customer loyalty in retail banking. The report, ‘What are banks for? Customer Loyalty in Retail Banking’ is compelling reading for anyone who wants to understand what customer loyalty means for banks in...

Competing for customer loyalty

Loyal customers are the bedrock of business and the benefits of loyalty are well understood. But what does customer loyalty actually mean in today’s changing environment, what are the drivers and factors that determine loyalty, and what are the opportunities...

June newsletter: Harnessing customer data to create customer loyalty

In this newsletter we cover our new report on the identity assurance market, hot off the press this week. We also give you a preview of our forthcoming research on customer loyalty, an update on the recent World Economic Forum...

Mydex and Callcredit showcase their personal data services at midata event

Our midata event takes place tomorrow and we wanted to say thank you to our sponsors Mydex and Callcredit for supporting us. Both organisations provide revolutionary services embracing and underpinning the new personal data landscape. Tom Ilube from Callcredit will...

July newsletter – mydata, ID Assurance briefing and the cookie law

In this month’s issue we highlight our new briefing paper on the government’s Identity Assurance programme, give an update on progress with mydata, and cover the knotty issue of informed consent. This is all followed by a quick round-up of...

Customer centricity

I’ve had some interesting discussions recently about customer centricity. Some thoughts spring to mind. First, ‘customer centricity’ has become an Alice in Wonderland word which different people use to mean whatever they want it to mean. Depending on who you...