Tag Archive: consumer empowerment

Learning from HMV

Many people have a nice, neat explanation for the demise of UK music and video retailer HMV. Senior management should have acted sooner, when they had the time and the resources to respond to the Internet threat (from online retailers...

Building relationships for a new data age

When we researched the changing personal data landscape a year ago we identified two underlying trends. Historically, organisations have acted as the data manager and user. But now individuals are becoming managers of their own data and using information as...

Identity Assurance: Mydex’s unique contribution

On Tuesday the Government announced that Mydex, a Community Interest Company/social enterprise and one of the Personal Data Store providers in our recent PDS market review, is one of a select group of private sector Identity Providers that will start...

Tesco moves on midata

Marketing magazine carries a story this week about a new job ad from Tesco for a Product Manager ‘My Data’. The successful candidate, it says, “will define the strategy to develop and support the deployment of Group-wide capability to deliver...

Predictions for development of the personal data market

Are you interested to find out the future legislative, technical and commercial developments in the personal data landscape? We’ve created a dynamic online timeline charting the evolution of key events over the next five years as we see it. This...

Demos report: The Data Dialogue

Think tank Demos has published an important report, The Data Dialogue, which concludes that, “none of the potential gains of the information revolution can be realised unless people are at the heart of any new settlement”. It highlights the agenda shift...

August newsletter: Interesting questions about a market poised for growth

In this summer issue we cover our forthcoming research schedule, an update on the midata consultation and some new start-ups. Ctrl-Shift research Increasingly, we’re being asked many of the the same questions about the emerging personal data market so we’re...

midata news coverage

There has been some great BBC broadcast news coverage today of the midata consultation. Hopefully it will raise awareness of the importance and opportunities of the programme and its game changing potential for all UK organisations. Liz Brandt, Ctrl-Shift CEO,...

Competing for customer loyalty

Loyal customers are the bedrock of business and the benefits of loyalty are well understood. But what does customer loyalty actually mean in today’s changing environment, what are the drivers and factors that determine loyalty, and what are the opportunities...

July newsletter: A new dimension of marketing competition

In this issue we highlight the findings of our study into the impact of new services using Volunteered Personal Information, an insight into developments in the ‘Internet of Things’, and that we looking for someone new to join our team....

Don’t target me, ask me

We’ve been pondering some mega-trends on this site for some while. 1. The rise in the volumes of data available (so called Big Data). 2. The lack of efficiency in the advertising model. 3. How technology is now literally in the hands...

New milestone in personal data landscape

Today marks an important milestone in the personal data landscape. The US based Respect Network – which has developed the award winning Respect Trust Framework enabling members to securely share identity and personal data – has announced two major corporate founding...

Media’s perfect storm

One of the sessions at the recent World Economic Forum Tiger Team meeting in London focused on rethinking advertising. This session made it absolutely clear: traditional media companies – in TV and press in particular – need to reinvent their business models....

Privacy as a personal setting

At the recent World Economic Forum Tiger Team meeting in London I gave a short presentation on the commercial opportunities opened up by empowering individuals with data. (If you want a copy of the presentation, please get in touch). I...

New decision-making service

Today billmonitor launches Bill Check-up an extension of their independent comparison service that enables mobile phone users to work out if they are on the best value phone contract. What’s really interesting about it is the way this service turns decision-support...

Guest post: ‘The challenges and risks of the digital age’ by Lucy Hopkins

Imagine a world where a company can refuse you a loan because your friends on Facebook have bad credit rating. When you get worse deals than others when buying online because a company has tracked your search patterns and know...

WEF ‘Tiger Team’ meeting

Tomorrow a group of specially invited experts and leaders from across the emerging personal data landscape meet in London to discuss and review the latest outputs from the World Economic Forum’s Re-thinking Personal Data project. There will be contributors, who...

The social media bubble

In a fascinating article on ‘The Facebook Fallacy’ Michael Wolff notes that: “The daily and stubborn reality for everybody building businesses on the strength of Web advertising is that the value of digital ads decreases every quarter, a consequence of...

A New Business Model for the Internet

Microsoft’s decision to set ‘do not track’ as the default option is another game changer in the fast moving world of the control shift. It does two things. First, it forces the other browser providers to respond. What will Mozilla...

May newsletter: Personal data – it is happening here, right now

In this newsletter we cover the latest global and local developments in the personal information market. We trail our next report on Identity Assurance, already a £300m market, and give a round-up of the month’s news. Unfolding developments The market...

The changing customer data landscape

Last week I met with some people from a large high street retailer, reviewing the company’s strategy over the next five years. We talked about where the customer/personal data landscape would be by then. This is a summary of what...