8.30-9.00am |
Registration, Coffee |
9.00-9.10am |
Liz Brandt CEO, Ctrl-Shift: Welcome and Introductions
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Plenary session
Most brands know they need to build trust around how they collect and use customer data. But some brands are getting ahead of the pack by leveraging trust as a springboard for ground-breaking new services and business models. What are the opportunities and who is seizing them? |
9.10-9.25am |
Alan Mitchell Strategy Director, Ctrl-Shift: Just how big is the Me2B opportunity?
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9.25-9.45am |
Keynote 1: Geraldine McBride CEO, MyWave: The “Personal Data Revolution” is Upon Us: How personal assistants and the next generation of consumer services will make the Personal Information Economy real
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9.45-10.05am |
Keynote 2: Dan Bates Data Innovation and Privacy Officer, O2: Navigating the journey to innovation and privacy
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10.05-10:25am |
Keynote 3: Andy Booth Information Business Director, New Business and Development Proposition, Barclays: Building an Information Business for our Customers
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10.25-10.45am |
Keynote 4: Stephen Deadman Global Deputy Chief Privacy Officer, Facebook: Building sustainable growth through transparency, trust, control and value
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10.45-11:00am |
Q&A
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11.00 - 11.30am |
Coffee |
11.30-12.15pm |
Track One:PIMS and the Me2B opportunity: market overview |
Track Two:Building trust as a platform for innovation |
Track Three:Reinventing financial services |
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Sponsor: GBG |
Sponsor: Miicard |
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New Me2B business models are transforming customer/brand relationships. Why are they emerging now? And what value do they add? |
How are leading brands building trust around personal data? |
Fintech driven disruption is transforming the financial services industry. What are the new models, and what new opportunities do they open up? |
11.30-11.45am |
Jamie Smith Client Strategy Director Ctrl-Shift, will lead this interactive session where delegates have the opportunity to ask all the questions they were afraid to ask about Personal Information Management Services and the Personal Information Economy |
Gareth Stephens Head of New Propositions Development, GBG: Using blockchain technology to build a digital economy based on trust |
James Varga CEO Miicard, will lead this interactive session where we will explore the opportunities of new financial service offerings from the point of view of different stakeholders. This session includes Lee Birkett CEO, eMoney Union; Alan Gleeson VP of Marketing, Xpenditure; Anne Boden CEO, Starling Bank; Faisel Rahman MD and Founder, Fair Finance |
11.45-12.00pm |
Julian Ranger Chairman & Founder, digi.me: Maximising the personal data economy opportunity
| Chad Wollen Global Head of Customer Permission Management, Vodafone: What actually builds and maintains customer trust? |
Interactive session continues |
12.00-12.15pm |
Speakers joined in panel discussion by Luk Vervenne CEO, Synergetics |
Speakers joined in panel discussion by David Evans, Director, Policy and Community, BCS and Jane Frost CEO Market Research Society |
Panel Discussion |
12.15-1.00pm |
PIMS and the Me2B opportunity: Policy and Regulatory Implications |
Building trust as a platform for innovation: case studies from the front line |
Reinventing financial services |
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In Europe, final negotiations on a new data protection regulation are underway.
Current regulations assume there is a company collecting data about a customer ('Data Controller') and a passive 'Data Subject' whose data is being collected and used. But how should policy makers and regulators respond to a world where individuals are increasingly able to collect and use their own data on their own behalf and share data under their own control? |
How brands are using trust as a platform for innovation, driving competitive value for customers and new revenue streams. |
As new data sets become available – and customers are increasingly empowered with their own data – how can brands seize the initiative? |
12.15-12.30pm |
Discussion with Malte Beyer-Katzenberger Policy Officer EC DG Connect, Jonathan Bamford ICO, Stephen Deadman, Global Deputy Chief Privacy Officer, Facebook, and James Leaton Gray ex BBC, Director, The Privacy Practice |
Tim Rudkin CEO, Saveawatt:How to transform the customer experience in the energy sector |
Jerry Norton Managing Director – Financial Services, CGI: Banking as a platform: re-inventing banking for a world of bank APIs |
12.30-12.45pm |
Interactive session continues |
Eric Robson CEO and Co-Founder, Wizeoni: The connected self: making the Internet of Things work with sensitive data |
James Redfern Head of Sales, Ewise: The future of personal money management |
12.45-1.00pm |
Interactive session continues |
Speakers joined in panel discussion by Olaf Klargaard, Director of Business Development, Digital Division, La Poste and Joss Langford, Co-founder, Coelition |
Speakers joined in panel discussion by Larry Shapiro, CEO, Surely Group and Richard Peers Director Financial Services Industry, Microsoft |
1.00 - 2.00pm |
Lunch |
2.00-2.45pm |
Track One:Taking customer experience to new levels |
Track Two:Identity and Beyond |
Track Three:Reinventing marketing |
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Sponsor: DADI |
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Sponsor: Autograph |
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What sorts of experience are customers looking for when using online information services? |
What new models for identity assurance are emerging, how far have they got, and what opportunities do they provide? |
How are brands innovating to achieve relevance, customer permission and ROI in marketing and advertising? |
2.00-2.15pm |
Paul Regan Senior Product Manager, Haymarket Consumer Media: Creating trusted data-driven experiences online |
Kim Cameron Distinguished Engineer & Identity Architect, Microsoft: Building a trust framework to manage identity relations with customers |
Henry Lawson CEO, Autograph: Unleashing the power of permissioned profiles |
2.15-2.30pm |
Felicity Algate Director, Behavioural Insights Team: What prompts users to change their behavior? |
Don Thibeau CEO, Open Identity Exchange:Instrumenting Trust in a Zero Trust Ecosystem |
Henry Lawson joined in panel discussion by Dan Mogg, Senior Manager, Marketing Transformation, Lloyds Bank and StJohn Deakins, CEO, Citizen.Me |
2.30-2.45pm |
Edi Immonen CEO, Glome: Delivering personalised experiences with no personal data |
Tom Loosemore Director of Digital Services, The Co-operative Group: The power of identity to transform service, experience and business models |
Panel Discussion continues |
2.45-3.30pm |
Building great customer experience |
Identity and Beyond continued |
Reinventing marketing |
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What skills, capabilities and technologies do companies need to deliver these experiences? |
How and why the emerging market for verified attributes will transform company / customer relationships - and how to seize the opportunity. |
What are the technical, legal, and consumer barriers innovators face in turning marketing into a service - and how are they being overcome? |
2.45-3.00pm |
Stephen Kennedy CEO, Magpie: Next Gen customer experience |
Sarah Munro VP Product & Propositions, Barclays The power of digital identity and verified attributes |
Martin Hayward Senior Vice President Digital Strategy, AIMIA: Oops! Your algorithm is showing! |
3.00-3.15pm |
'Closing the Gap and going viral with Gen Z and Millennials'- MyWave's Customer Experience Officer Amy Johnson demystifies how we can meet the needs and wants of the new online generation. |
Matt Stroud Head of Personal Data and Trust, Digital Catapult: How Trust Frameworks can turn identity into an opportunity rather than a problem |
Chris Combemale CEO, DMA: Principles for building trust and building long term brand value |
3.15-3.30pm |
Speakers joined in panel discussion by Katryna Dow CEO & Founder, Meeco |
Speakers joined in panel discussion by Dr. Ann Cavoukian, Former Privacy Commissioner for the State of Ontario, Privacy by Design including David Alexander, CEO, Mydex CIC |
Julia Porter Director of Consumer Revenues, Guardian News and Media: Putting these principles into practice |
3.30-4.00pm |
Tea |
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Plenary session
The strategic response |
4.00-4.10pm |
Jamie Smith Client Strategy Director, Ctrl-Shift: Building your brand as an information service
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4.10-4.55pm |
Growth through trust: case studies from the front line
Empowering customers with their data builds trust and energises innovation. In this panel session, leading practitioners will discuss their experiences opening up a transformational new market
Shawn O'Neal, VP Global Data and Marketing Analytics, Unilever
Jonathan Peachey Launch Director, myBBC, BBC
Stephen Deadman Global Deputy Chief Privacy Officer, Facebook
Dan Bates Data Innovation and Privacy Officer, O2
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4.55-5.00pm |
Closing remarks, Liz Brandt, CEO, Ctrl-Shift |
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Drinks |