Posted on: Thursday 2nd of December 2010
To help organisations assess their VPI readiness, we’ve developed a free Readiness Test. It only takes 15 minutes to complete. Try it! It will help you set a benchmark to help you monitor your progress towards a world where you and your customers genuinely work together.
VPI is information that only individuals know, which they could share with organisations if they saw good reason to. (For a 5 minute introduction to the essentials of VPI, get our free Briefing from here).
VPI is certainly an opportunity for organisations, but it’s also a challenge. You need to be able to elicit the information from customers, handle and manage it, and to do something useful with it. What’s more, customers need to trust you to do this both competently and fairly. Our test is designed to help you not just understand where you are today but to help you understand what you need to do to improve.