Category Archives: News

New decision-making service

Today billmonitor launches Bill Check-up an extension of their independent comparison service that enables mobile phone users to work out if they are on the best value phone contract. What’s really interesting about it is the way this service turns decision-support...

Identity assurance – the control shifts

Last week we published our report on the key market of identity assurance. We estimate that it is worth more than £280m in 2011 and will grow to £360m in 2014. One of the key drivers of this growth is...

The pricing shift

Interesting! According to an article in the latest edition of Harvard Business Review most companies’ approach to pricing is ‘antagonistic’ to customers. Seeing pricing purely in terms of how to maximise revenues from each transaction, companies routinely put their customers’...

June newsletter: Harnessing customer data to create customer loyalty

In this newsletter we cover our new report on the identity assurance market, hot off the press this week. We also give you a preview of our forthcoming research on customer loyalty, an update on the recent World Economic Forum...

Guest post: ‘The challenges and risks of the digital age’ by Lucy Hopkins

Imagine a world where a company can refuse you a loan because your friends on Facebook have bad credit rating. When you get worse deals than others when buying online because a company has tracked your search patterns and know...

WEF ‘Tiger Team’ meeting

Tomorrow a group of specially invited experts and leaders from across the emerging personal data landscape meet in London to discuss and review the latest outputs from the World Economic Forum’s Re-thinking Personal Data project. There will be contributors, who...

The social media bubble

In a fascinating article on ‘The Facebook Fallacy’ Michael Wolff notes that: “The daily and stubborn reality for everybody building businesses on the strength of Web advertising is that the value of digital ads decreases every quarter, a consequence of...

A New Business Model for the Internet

Microsoft’s decision to set ‘do not track’ as the default option is another game changer in the fast moving world of the control shift. It does two things. First, it forces the other browser providers to respond. What will Mozilla...

A game changing move

A few months back we produced a report saying that a consumer decision-making revolution is transforming the way markets work. Moneysupermarket.com’s £87m acquisition of Martin Lewis’ MoneySavingExpert website is confirmation of this trend – and a game changing move. To...

Personal data stores will liberate us from a toxic privacy battleground

The following is a guest post by Alan published yesterday by Wired. I love TED but when it introduced its TEDGlobal 2012 theme of “radical openness” something it said gave me the jitters. Radical openness, it declared with apparently consummate...