Category Archives: News

Lean and consumer empowerment

A video of a talk I gave recently to a conference of lean practitioners has just gone up on YouTube. In it I discuss two themes. First I argue that, as individuals emerge as managers of their own data and...

Milestones in the control shift

So much has happened and changed in 2011 and the control shift is well underway. We’ve captured below some of the significant milestones that have unfolded this year with links to the relevant news items taken from our Market Watch....

An inertia busting business model

Here is an interesting talk by Consumer Focus’ Richard Bates at the Government’s recent conference on Collective Purchasing. The core idea is how to take universal human tendencies – such as being a tad lazy, and putting things off to...

Spring 2012 research schedule

We’re now planning our next research reports and we’d like your input. We’re already committed to two reports (see below) and would like to choose two more from the options list. Feedback very welcome. Privacy comparisons. Which of the top...