Category Archives: News

Innovating out of stagnation

Innovating out of stagnation is the only way out of our current economic situation. Utilising and capitalising on the vast untapped wealth of information now available is one of the key areas for focus argues a succession of business thinkers....

Ariadne’s Thread

In the Greek myth the only way Theseus can survive the dreaded Labyrinth is to rely on the thread given to him by Ariadne: a thread that lets him navigate the maze successfully. I think understanding the new market for...

August newsletter – the consumer decision-making revolution

In this month’s issue we highlight new thinking about the emerging market for decision-making services, looking at one example of how an innovative brand is helping its customers make better purchasing decisions. We also cover our recent research with large...

An evolving market

Helping people make better decisions is becoming a new market in its own right: with the new tools and services, based on new types of business model, offering different types of value, and competing around different things. But just how...

The market that changes markets

It really is textbook stuff: when the price of something goes down, effective demand for it goes up. The ‘price’ of decision-making is now plummeting, and demand for decision-support services is soaring. There are countless historical precedents. For example: Within...

Markets’ very own climate change

For many years now, our view of human decision making has been that we are ‘rational’ creatures, assiduously collecting all the facts, sifting and weighing their relevance and relative importance, carefully assembling them into alternative options which we...

The invisible market

Over the next few weeks I’m going to do a series of short blogs exploring a gear change in the way markets work, triggered by one aspect of the control shift: the unfolding consumer decision-making revolution. The bottom line is...

Commons Select Committee review the future of personal data

With cost savings firmly in their sights, the UK Government are paving the way for a wave of new services built around the individual and their data. There is a recognition by the House of Commons Public Administration Select Committee...

Customer journeys

Two years ago, McKinsey reported on a multi-category, multi country research project which showed that in the face of exploding product choices and digital channels, the increasing need for two way conversations with consumers and “the emergence of an increasingly...

Launch of public consultation on open data

Francis Maude has today launched a public consultation on open data. The online consultation asks the public, businesses and other interested parties for their views on: how we might enhance a ‘right to data’, establishing stronger rights for individuals, businesses and other...

MPs on individuals controlling personal data

Just come across the House of Commons Public Administration Select Committee’s report on Government’s use of IT. Entitled “recipe for rip-offs: time for a new approach” it covers lots of things but one in particular struck my eye. Here are...