Items tagged "Identity"

Read about our views on marketplace changes as well as updates on our research and event programmes.

As part of European Data Protection week the EU announced that it expects its draft new proposals for data protection to be passed by the European parliament in April.

Many are sceptical – the lobbying around these proposals has been so intense there’s bound to be more twists and turns along the way, they argue.

Surprisingly, however, there’s been very little scrutiny into the assumptions behind both the lobbying, both for and against the proposals. The biggest assumption, which seems to be accepted largely by both sides, is that we have to make a choice between privacy or innovation and…

miiCard, which provides online identity verification services, has made a series of announcements over the last few weeks. Businesses and people are signing up for their user-centric identity service which uses the power of volunteered information to create breakthrough efficiencies and value for all parties.

We heard their news from CEO James Varga at a recent miiCard investor event. They are seeking investment to grow the business internationally. Ctrl-Shift’s Alan Mitchell was invited to provide an independent analysis of the evolving identity market and while we were there we caught up with James to ask him about the event…

How to value personal data?

Posted: 21st June, 2013 | 1 comments

The Financial Times’ recent exercise to help individuals value their data has caused something of a stir amongst those interested in personal data.

It’s unfortunate that, in a world where data is increasingly recognised as a critically important raw material, the FT chose to base its calculations on the one tiny corner of the data industry that’s facing a mortal threat: data broking.

Data brokers make their money out of selling individuals’ data. It’s mostly unpermissioned (therefore lacking social and consumer legitimacy), collected and used out of context (therefore not relevant), and devoid of utility (e.g. used for targeting…

How to value personal data?

Posted: 21st June, 2013 | 1 comments

The Financial Times’ recent exercise to help individuals value their data has caused something of a stir amongst those interested in personal data.

It’s unfortunate that, in a world where data is increasingly recognised as a critically important raw material, the FT chose to base its calculations on the one tiny corner of the data industry that’s facing a mortal threat: data broking.

Data brokers make their money out of selling individuals’ data. It’s mostly unpermissioned (therefore lacking social and consumer legitimacy), collected and used out of context (therefore not relevant), and devoid of utility (e.g. used for targeting…

New research published by Ctrl-Shift today (Breakthrough Efficiency Summary) today shows organisations could achieve dramatic cost savings/efficiency improvements by connecting to new businesses providing data services to individuals.

Organisations in both public and private sectors currently struggle with multiple, constant headaches when it comes to managing and using customer data. They struggle to keep their data up to date and accurate; with inefficiencies caused by inaccurate and partial data; with high costs of identity assurance and associated risks; with managing market research; and with over-reliance on paper-based rather than digital processes.

Now, however, new services that elicit…

midata: where next?

Posted: 21st November, 2012 | 0 comments

We have published a short, informative paper, ‘midata where next’, following the Government’s midata announcement that it is going ahead with its plans to give consumers a statutory right to request an electronic copy of data companies hold about them.

In the paper we bring together a ‘inside view’ briefing on how significant the move is and where it is taking us as midata ramps up a notch from a voluntary programme to potentially affecting all companies holding customer data in the current account and credit card sector, the mobile phone sector and energy (the power to legislate…

On Tuesday the Government announced that Mydex, a Community Interest Company/social enterprise and one of the Personal Data Store providers in our recent PDS market review, is one of a select group of private sector Identity Providers that will start offering an identity assurance service to DWP customers.

As part of our analysis of the announcement we highlighted our plan to conduct some interviews with those involved in the market to gain some new insights into where the IDA programme leads us. Claire Hopkins spoke to Mydex CEO David Alexander about Mydex’s view and unique contribution*.

What…

On Tuesday the Government announced that Mydex, a Community Interest Company/social enterprise and one of the Personal Data Store providers in our recent PDS market review, is one of a select group of private sector Identity Providers that will start offering an identity assurance service to DWP customers.

As part of our analysis of the announcement we highlighted our plan to conduct some interviews with those involved in the market to gain some new insights into where the IDA programme leads us. Claire Hopkins spoke to Mydex CEO David Alexander about Mydex’s view and unique contribution*.

What…

Following the announcement of the private sector Identity Providers that will start offering an identity assurance service to DWP customers, we spoke with Toby Stevens who has been closely involved with the Identity Assurance programme for several years, to ask his opinion on where it will lead us.

What is the overall significance of the IDA programme and this week’s announcement?

DWP's award of ID Assurance contracts represents a watershed for the government's approach to identity: instead of government relying solely upon government-issued credentials (e.g. Government Gateway) to transact with individuals online, they will support a new commercial market…

Following the announcement of the private sector Identity Providers that will start offering an identity assurance service to DWP customers, we spoke with Toby Stevens who has been closely involved with the Identity Assurance programme for several years, to ask his opinion on where it will lead us.

What is the overall significance of the IDA programme and this week’s announcement?

DWP's award of ID Assurance contracts represents a watershed for the government's approach to identity: instead of government relying solely upon government-issued credentials (e.g. Government Gateway) to transact with individuals online, they will support a new commercial market…

New Identity Assurance market emerges

Posted: 13th November, 2012 | 0 comments

Today the Government’s vision for a more citizen centric identity assurance service becomes a reality. The Department for Work and Pensions has announced the first private sector identity providers that will start offering an identity assurance service for the 20 million DWP customers. The businesses are: The Post Office, Cassidian, Digidentity, Experian, Ingeus, Mydex, and Verizon.

One of the most interesting choices is Mydex, one of the Personal Data Store providers covered in our recent PDS market review.  The inclusion of a mould-breaking service such as this is a sign of the times. The Government isn’t only encouraging…

Don't target me, ask me

Posted: 24th July, 2012 | 0 comments

We've been pondering some mega-trends on this site for some while.

1. The rise in the volumes of data available (so called Big Data).

2. The lack of efficiency in the advertising model.

3. How technology is now literally in the hands of the customer.

Each is a driver of change and combined they create a massive opportunity for a re-alignment of the relationship between buyers and sellers. Understanding how to illicit and use Volunteered Personal Information (VPI) is at the heart of being able to do this. But in order for the far reaching opportunities of VPI to be realised, people have to take time to contribute…

Last week we published our report on the key market of identity assurance. We estimate that it is worth more than £280m in 2011 and will grow to £360m in 2014. One of the key drivers of this growth is the public sector. Driven by a desire that government should be 'digital by default', the government is now working on series of projects based on the premise that a citizen-centric identity assurance service could be a far more effective process.

The government aims to save money over the next three years, but instead of re-inventing the wheel, it is…

Last week we published our report on the key market of identity assurance. We estimate that it is worth more than £280m in 2011 and will grow to £360m in 2014. One of the key drivers of this growth is the public sector. Driven by a desire that government should be 'digital by default', the government is now working on series of projects based on the premise that a citizen-centric identity assurance service could be a far more effective process.

The government aims to save money over the next three years, but instead of re-inventing the wheel, it is…

About a year ago, the World Economic Forum produced a report talking about personal data as 'a new asset class'. Some said it is 'the new oil' energising and greasing the wheels of the information age. But personal data isn't a traditional asset like oil in two critical respects.

First, when we collect, refine, process and use oil it has no feelings about that matter. But personal data - which is about persons - is different. Persons care about how their data is collected, refined and used and by whom. They want to have a say in the matter.

Second, the 'asset'…

It’s an old economist’s saying that there is no such thing as a free lunch and in most cases this is true.

But there is one situation where it isn’t. If you can avoid or eliminate waste – i.e free up resources (time, money, materials) that were previously being eaten up doing something – then you may not be getting a free lunch but it’s pretty close to one: suddenly, miraculously, you have resources available when before you didn’t.

The good news is that our economy is riddled with waste. We therefore have a massive ‘free lunch’ resource liberation opportunity.…

Google's slow-mo train crash

Posted: 10th April, 2012 | 0 comments

A fascinating letter to investors by Google CEO Larry Page. Here is a key passage:

“Understanding identity and relationships can also help us improve search. Today, most search results are generic, so two strangers sitting next to each other in a café will get very similar answers. Yet everyone’s life experiences are unique. We are all knowledgeable about different things; we have different interests and our preferences—for music, food, vacations, sports, movies, TV shows, and especially people—vary enormously.”

“Imagine how much better search would be if we added… you. Say you’ve been studying computer science for awhile like me,…

Phew! It has taken us six months but we got there in the end. Today (27 January), in the lead up to Data Protection Day (28th January) we’ve published new research assessing the privacy policies of the UK’s top 100 online retailers – the sector where many consumers most commonly experience the benefits and pitfalls of e-commerce.

We don’t think anyone has ever done this before and now we’ve got to the end, we’re not surprised. The project kicked off in the summer of 2011 when we started to think through an objective assessment of the state of the nation…

Phew! It has taken us six months but we got there in the end. Today (27 January), in the lead up to Data Protection Day (28th January) we’ve published new research assessing the privacy policies of the UK’s top 100 online retailers – the sector where many consumers most commonly experience the benefits and pitfalls of e-commerce.

We don’t think anyone has ever done this before and now we’ve got to the end, we’re not surprised. The project kicked off in the summer of 2011 when we started to think through an objective assessment of the state of the nation…

New digital identity service

Posted: 10th January, 2012 | 0 comments

Last week in our blog post on consumer empowerment trends in 2012 we predicted that managing personal reputation and identity will gain even greater prominence this year as people increasingly conduct and manage their lives online. The first significant development in this space took place yesterday when Miicard (which provides a digital passport to prove who you say you are) and Callcredit (one of the UK’s leading credit reference agencies) announced a strategic partnership. They are bringing to market a completely new consumer-friendly Electronic Identity and Verification (eID&V) service removing the need for paper based checks such as…

New digital identity service

Posted: 10th January, 2012 | 0 comments

Last week in our blog post on consumer empowerment trends in 2012 we predicted that managing personal reputation and identity will gain even greater prominence this year as people increasingly conduct and manage their lives online. The first significant development in this space took place yesterday when Miicard (which provides a digital passport to prove who you say you are) and Callcredit (one of the UK’s leading credit reference agencies) announced a strategic partnership. They are bringing to market a completely new consumer-friendly Electronic Identity and Verification (eID&V) service removing the need for paper based checks such as…

Consumer empowerment in 2012

Posted: 5th January, 2012 | 0 comments

So what trends will take shape in 2012 as the control shift continues in this era of consumer empowerment?

Consumers will continue to assert their ‘voice’ harnessing social media to organise themselves and share information. This level of active participation as people engage more vocally with organisations and each other is likely to grow and increase in momentum.

Using technology people will connect and collaborate in new ways causing disruption to established order. People’s shopping habits will continue the trend from ‘bricks’ to better-informed ‘clicks’. Consumers will be more active and demanding in their relationships with businesses; ‘I like this’ or…

Milestones in the control shift

Posted: 15th December, 2011 | 0 comments

So much has happened and changed in 2011 and the control shift is well underway. We've captured below some of the significant milestones that have unfolded this year with links to the relevant news items taken from our Market Watch.

Consumer empowerment

Consumer habits are rapidly changing driven by technology and use of social media. Consumers are becoming hyper connected and active participants in markets and they are recognising the power of acting collectively (think Occupy London). They are changing their shopping habits: according to Reevoo’s research nearly 90% of respondents would not purchase a product before reading others’…

Milestones in the control shift

Posted: 15th December, 2011 | 0 comments

So much has happened and changed in 2011 and the control shift is well underway. We've captured below some of the significant milestones that have unfolded this year with links to the relevant news items taken from our Market Watch.

Consumer empowerment

Consumer habits are rapidly changing driven by technology and use of social media. Consumers are becoming hyper connected and active participants in markets and they are recognising the power of acting collectively (think Occupy London). They are changing their shopping habits: according to Reevoo’s research nearly 90% of respondents would not purchase a product before reading others’…

Spring 2012 research schedule

Posted: 1st December, 2011 | 0 comments

We're now planning our next research reports and we'd like your input.

We're already committed to two reports (see below) and would like to choose two more from the options list. Feedback very welcome.

Privacy comparisons. Which of the top 100 e-commerce e-tailers has the best privacy policy and which has the worst?

Decision-making market. As a follow-on from our work on personal information management services (PIMS), we look at the broad scope of suppliers in this market and chart what benefits consumers get from making better decisions.

Options for early 2012 -

The Personal Data Store (PDS) market.…

The new personal data landscape

Posted: 22nd November, 2011 | 1 comments

At our recent event ‘To hoard or to share: midata and the personal data-sharing revolution’ Alan Mitchell discussed the Government’s midata programme in the broader context of changes to the personal data landscape. We’ve now published a report on the New Personal Data Landscape that identifies these transformational trends, highlights the emerging market for new personal data management services and analyses the opportunities and threats for organisations.

For the last fifty years organisations have had a monopoly on the collection and use of customer data. But this is changing. Individuals are starting to collect and manage their…

The new personal data landscape

Posted: 22nd November, 2011 | 1 comments

At our recent event ‘To hoard or to share: midata and the personal data-sharing revolution’ Alan Mitchell discussed the Government’s midata programme in the broader context of changes to the personal data landscape. We’ve now published a report on the New Personal Data Landscape that identifies these transformational trends, highlights the emerging market for new personal data management services and analyses the opportunities and threats for organisations.

For the last fifty years organisations have had a monopoly on the collection and use of customer data. But this is changing. Individuals are starting to collect and manage their…

This month’s issue includes an update on our midata event and the great speakers who are lining up to make this unmissable and a request for your input on a new project we are working on for Consumer Focus. This is followed by some good examples of consumer empowerment in Market news.

To hoard or to share: midata and the personal data sharing revolution

On Monday 17 October, we saw the first significant announcement of the Government's midata programme. The big six energy companies announced their intention to give consumers their energy usage data to help them to…

We’ve witnessed some interesting developments in the control shift this month and you can see a round-up of these in Market news. Also in this issue we’ll update you on our forthcoming mydata event, highlight our continuing exploration of the ramifications of the emerging market for decision-making services, and outline the plans for our Autumn/Winter research programme.
A radical shift of power

Within a few years, all organisations and companies holding customer data in the UK will be involved in releasing their data back to their customers encouraged by the Government’s mydata programme. And this radical shift isn’t…

Just come across the House of Commons Public Administration Select Committee’s report on Government’s use of IT. Entitled “recipe for rip-offs: time for a new approach” it covers lots of things but one in particular struck my eye.

Here are its conclusions on the specific issue of Personal Data Ownership.

“Giving control of personal data to the individual has the potential to improve data quality while reducing both costs and risks. Individuals are used to controlling their own data with private sector companies, such as Amazon and with utility companies.
Moving to a model where the citizen maintains…

Just come across the House of Commons Public Administration Select Committee’s report on Government’s use of IT. Entitled “recipe for rip-offs: time for a new approach” it covers lots of things but one in particular struck my eye.

Here are its conclusions on the specific issue of Personal Data Ownership.

“Giving control of personal data to the individual has the potential to improve data quality while reducing both costs and risks. Individuals are used to controlling their own data with private sector companies, such as Amazon and with utility companies.
Moving to a model where the citizen maintains…

Instead of establishing a huge, centralised National Identity Scheme, the Government wants to establish a decentralised market of competing private sector identity providers. Each will provide an identity assurance service, so that public sector and other providers can be confident of the identity of the person they are dealing with. For some organisations, the Identity Assurance Programme offers a straightforward business opportunity to become an Identity Provider.

Ctrl-Shift's briefing on this new programme reveals that if the new approach works it should bring three major benefits:

• Reduced risk and lower costs for both organisations and individuals via standardised processes…

Instead of establishing a huge, centralised National Identity Scheme, the Government wants to establish a decentralised market of competing private sector identity providers. Each will provide an identity assurance service, so that public sector and other providers can be confident of the identity of the person they are dealing with. For some organisations, the Identity Assurance Programme offers a straightforward business opportunity to become an Identity Provider.

Ctrl-Shift's briefing on this new programme reveals that if the new approach works it should bring three major benefits:

• Reduced risk and lower costs for both organisations and individuals via standardised processes…

I’ve just been reading the World Economic Forum’s report Personal Data: The Emergence of New Asset Class.

 

Here are some of the key points in the report.  First, it highlights the vast amounts of personal data that are now being generated and that this data (‘digital data created by and about people’) “is generating a new wave of opportunity for economic and societal value creation.”

 

It continues: “Increasing the control that individuals have over the manner in which their personal data is collected, managed and shared will spur a host of new services and applications. As some…

A small but significant step was announced on October 11, Mydex has launched a new project to introduce a step change in the relationship between individuals and the organisations they deal with - the first ever operational Personal Data Store service. This is a significant new development that starts to restore to individuals control over the management and sharing of their online personal data.
The Mydex Community Prototype provides individuals with the tools to enable them to store and manage their personal details, to have them externally verified, and, at their discretion, to…

Some of you may be vaguely following the flip-flopping of the incoming Government over the design and use of patient records. A couple of weeks ago was a seminal report on the "summary care record", described by the Health Service Journal as facing wicked problems.

The article is well worth a read:
The Department of Health-commissioned evaluation, by University College London researchers, says spread of the SCR is limited and, where it has been used, there is limited evidence of the benefits

The detailed evaluation comes to similar conclusions for HealthSpace – the government programme to…

Great day out at an event run by the helpful people at Telco2.0. The key issue under discussion were the future business models for the telco industry and one of the main themes was customer data.

The core of that discussion was that Telcos collect a lot of customer data and the issue was how that could be exploited?! Hmm not a great starting point. However the presentation from Phil Laidler, a Telco2.0 director and analyst, that followed certainly caused discussion. The presentation was based on a group discussion of about 40 people organised by Telco2.0 on…

Mapping the control shift

Posted: 10th March, 2010 | 0 comments

I’ve just written an article for Marketing magazine on the theme of ‘Brands as information services’. It looks at what successful brand strategies might look like over the coming years.

‘Brands as information services’ is one of the six constituent drivers of what we call  ‘the control shift’ – a sort of Copernican revolution where the individual (or customer, or citizen), rather than the brand or organisation, becomes the centre of commercial gravity. It might be worthwhile taking a quick top level tour of these six shifts.

1. Personal Information Management

As the costs of processing information fall (down…

Here's a copy of the response I sent in, on behalf of Ctrl-Shift and of Mydex CIC, to Anne McGuire MP's request for evidence about about the role of third sector organisations in personalisation. I copied it to HMG's CIO John Suffolk who expressed an interest in the subject on his blog and to Martha Lane Fox because of the intersection with her vital work on digital inclusion

Third-sector role in personalisation of public services: note from Mydex CIC and Ctrl-Shift Ltd
-------------------

The third sector has a crucial role to play in personalisation, so the answer…

Here's the text of a talk I gave today in Russell Sq at the invitation of the Identity and Passport Agency and the IT trade association Intellect.

We've run out of money. And officials and suppliers face the real prospect of a new
administration coming to power committed to abolishing ""ContactPoint"", ""CfH"" and ID
Cards.

The Opposition goes further with a recurrent theme about restoring control of personal
data to individuals. First David Cameron then Pauline Neville-Jones raised it, then in
summer a CPS pamphlet spelt it out: It's ours: why we, not government should control…

Here's the text of a talk I gave today in Russell Sq at the invitation of the Identity and Passport Agency and the IT trade association Intellect.

We've run out of money. And officials and suppliers face the real prospect of a new
administration coming to power committed to abolishing ""ContactPoint"", ""CfH"" and ID
Cards.

The Opposition goes further with a recurrent theme about restoring control of personal
data to individuals. First David Cameron then Pauline Neville-Jones raised it, then in
summer a CPS pamphlet spelt it out: It's ours: why we, not government should control…