Category Archives: Consumer Value Shift

Intently: putting intent casting into practice

Intent casting is much talked about but little done. It’s the idea of consumers being able to express their intentions to the marketplace instead of being ‘targets’ for marketers’ messages. Intently is an example of one of the pioneers of...

One step forward …

Just back from the Digital Enlightenment Forum in Brussels where Ctrl-Shift were one of the plenary speakers. A number of impressive people were there including Tim Berners Lee, Kim Cameron (of ‘laws of identity’ fame), Robert Madeline (Director General of...

miiCard and the evolving market for identity services

miiCard, which provides online identity verification services, has made a series of announcements over the last few weeks. Businesses and people are signing up for their user-centric identity service which uses the power of volunteered information to create breakthrough efficiencies...

Will easier switching change the banking industry?

From Monday 16 September UK banks will offer their customers a guaranteed ability to switch current accounts in a simple, reliable, hassle free way. The product of two years’ work by the payment industry’s regulator the Payments Council, there are...

An interview with DuckDuckGo

DuckDuckGo is search engine with a unique selling point that it puts users’ privacy first. The Prism scandal created concern among web users as to what information companies like Google collect about them and how this data is used. In...

BIS announce the launch of the midata Innovation Lab

The Department for Business, Innovation and Skills has officially announced the opening of the midata Innovation Lab (mIL) today. Consumer Affairs Minister Jo Swinson said: “Today’s most successful businesses are the ones that are creative about building customer relationships. The new...

Is that a hole you are digging? Or is it your grave?

A really interesting article by Internet Advertising Bureau President Randall Rothenburg has just gone up on its web site. I recommend you read it, not so much for its content but for its tone. Just a few years ago the...

How to value personal data?

The Financial Times’ recent exercise to help individuals value their data has caused something of a stir amongst those interested in personal data. It’s unfortunate that, in a world where data is increasingly recognised as a critically important raw material,...

‘Brand wars’ make personal data a strategic commercial issue

To see just how vicious the privacy battle between Microsoft and Google is getting, take a look at Microsoft’s parody of Google’s latest ad campaign. It’s one minute of extraordinary content. Of course Microsoft has its own commercial agenda. For...

Midata now law. Now for The Flip.

The Enterprise Reform Bill, including provisions to give ministers power to require companies to release their data back to customers, has now received Royal Assent. Coincidentally, Ctrl-Shift’s Explorers Club had gathered for another foray into the changing relationship between individuals...

Midata legislation – almost there

Legislation to enforce midata – consumers’ right to request an electronic copy of data held by the company – is all but complete. With one final reading of the Enterprise and Regulatory Reform Bill planned for the House of Commons...

WEF report: why data is now a strategic issue

As part of its Rethinking Personal Data project the World Economic Forum has just published its latest paper Unlocking the Value of Personal Data: From Collection to Usage. One of the key passages reads as follows: From passive consent to...

Open Data and open data use

As Open Data Day is showing the principles of Open Data are gaining ever broader acceptance, along with fast developing practices and practical applications. The potential benefits are huge. Ctrl-Shift is researching a White Paper on what happens when Open...

When Open Data meets personal data

A few years ago, as part of the Open Data movement, Transport for London begin releasing data about the movements of buses and tubes through London. Big deal. So what? What does it matter to most Londoners if the...

midata legislation begins

Last night the Government lodged an amendment to the Enterprise and Regulator Reform Bill in the House of Lords to give the midata programme legislative backing. The amendment enables the Secretary of State to make regulations to companies to provide...

Building relationships for a new data age

When we researched the changing personal data landscape a year ago we identified two underlying trends. Historically, organisations have acted as the data manager and user. But now individuals are becoming managers of their own data and using information as...

The case for brands as information services

I’ve just had a big picture theoretical article on the nature of brands and branding published in a special edition of the Jourmal of Brand Management on ‘The New World of Brand’. The article looks at developments in technology, in...

Customer loyalty in retail banking: news coverage

We’ve had some great media coverage of our new report ‘What are banks for? Customer Loyalty in Retail Banking’. Banking Technology highlights the ‘Race to build customer-centred banking is on’ and the report’s findings that ‘the banks surveyed by the...

Customer loyalty in retail banking

We’ve completed our major research project looking at customer loyalty in retail banking. The report, ‘What are banks for? Customer Loyalty in Retail Banking’ is compelling reading for anyone who wants to understand what customer loyalty means for banks in...

Digital Asset Grid: some of the challenges ahead

Fascinating couple of days at Sibos leading up to and after our presentation of our research into the business potential of SWIFT Innotribe’s proposed new Digital Asset Grid. You can see our White Paper on information logistics and why it’s important...

Information logistics: the launch of the Digital Asset Grid

Slowly but surely the various pieces of the new Personal Data Ecosystem jigsaw are falling into place. Actually, not that slowly. The pace is hotting up. Today, at the Sibos conference in Osaka, Japan, Ctrl-Shift reports the results of a...