Monthly Archive: December 2009

CIOs and the control shift

HMG’s Chief Information Officer John Suffolk has posted on the role of the CIO in the light of the control shift I think there is a move towards the CIO title being taken over by a very important person indeed...

Identity and personalisation: the role of the individual in public services

Here’s the text of a talk I gave today in Russell Sq at the invitation of the Identity and Passport Agency and the IT trade association Intellect.

The four waves of consumer empowerment

To be honest we weren’t that surprised at the results of our recent research: for all the talk about consumer empowerment most consumers don’t feel that empowered … yet. Does that mean ‘the trend towards increased consumer empowerment’ is all...