Engagement Redesign

Earning repeat business, brand trust and an ongoing dialogue with customers is essential in a world where consumer touchpoints are almost infinite. We help organisations transform customer engagement through the development of clear channel and market strategies to achieve real competitive advantage.

Other publications
on this theme

Personal Information Management Services

To coincide with the public launch of midata, we’re also publishing our research into the emerging Personal Information Management Services (or PIMS) market. Read more...>

Mydata: research with businesses

This short (3pp), free-to-download document summarises Ctrl-Shift's research into what businesses involved in the Government's midata initiative are looking to understand. Read more...>

Market Watch

Casius (requires translation)

Posted: 22nd February 2012

Casius gets householders quotes from multiple contractors (who pay to… Read more...>

Banks in Danger of Becoming the "Dumb Pipes" of the Mobile Payments Industry - RWW

Posted: 21st February 2012

For the most part, outside of the role of depository, banks are not yet in… Read more...>

See more posts >