Consumer Value Shift
Today’s consumers have expanding choice and voice, plus increasingly smart technologies at their disposal. That’s changing how they shop, how they deal with organisations and moves the value away from pure product towards the customer and the service they receive.
Featured Publication
This 57-page Ctrl-Shift research report provides a comprehensive overview of the emerging market for Personal Data Stores (PDSs), with individual service profiles for all major services in operation or under development. It reveals the range of business models, rollout plans and critical success factors in the market and forecasts that the market could be a large as £1bn in 2016 Read more...>
Other publications
on this theme
This free-to-download briefing 16pp paper outlines the development of decision-support services - services designed specifically to help individuals make and implement better decisions. It’s a simple but profound shift. As well as creating a separate market in its own right, the decision support industry also changes the way other markets work in both the private and public sectors Read more...>
How customer friendly are retailers’ privacy policies? This report summarises Ctrl-Shift's analysis of the top 100 online retailers and is free to download Read more...>
Featured Slideshare
The Control Shift
Posted: 22nd Feb 2011
By: Ctrl-Shift
What the control shift looks like, why it's happening now, and what it means for organisations
Market Watch
Posted: 17th May 2012
We spoke to Andrew Ward, Operations Director at Scottish Power, about its… Read more...>
Posted: 17th May 2012
Atos is the Worldwide IT partner for the Olympic Games, and Patrick Adiba… Read more...>
Latest Twitter
Scottish Power predicts midata’s role is going to increase as smart meters start collecting large quantities of data http://t.co/3PwcDB61
Tweeted 5 hrs ago