Consumer Metrics
Truly customer-centric organisations are looking beyond ROI and the bottom line they help customers improve their own metrics. Consumers are increasingly able to choose organisations that help them gain a greater return on their money and time.
This free-to-download briefing 16pp paper outlines the development of decision-support services - services designed specifically to help individuals make and implement better decisions. It’s a simple but profound shift. As well as creating a separate market in its own right, the decision support industry also changes the way other markets work in both the private and public sectors Read more...>
Although it may happen slowly at first, how companies view IT will… Read more...>
Old models of channel and product specific ‘command and control’ just… Read more...>
Scottish Power predicts midata’s role is going to increase as smart meters start collecting large quantities of data http://t.co/3PwcDB61
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