Items tagged "EU"

Read about our views on marketplace changes as well as updates on our research and event programmes.

The Council of the European Union has released a draft compromise text for proposed new Data Protection regulations which, in its own admission, are ‘surprising’.

The compromise text “tempers many of the European Commission’s original proposals that had been the subject of some of the most vociferous debate”.

In doing so however, the new proposals seem certain to make the debate even more vociferous.

One of the Council's proposed compromises softens the requirement for individuals giving consent to data collection and use from ‘explicit’ to ‘unambiguous’. It also softens the requirement of ‘proof’ of consent to being able ‘demonstrate’…

MesInfos UK visit

Posted: 3rd May, 2012 | 0 comments

Last week Ctrl-Shift hosted an intensive and fascinating two day event for the participants of the French MesInfos programme. MesInfos is run by the French think tank Fing and has similar aims to the UK Government’s midata initiative to release customer data back to customers so they can use it for their own purposes. The delegation included representatives from Société Générale, Le Groupe La Poste, Monoprix and Orange-France Telecom Group.

To help them get a flavor of midata and the changing personal data landscape we lined up an impressive array of briefings from the likes of: Visa Europe; Callcredit;…

BBC report on new EU legislation

Posted: 15th February, 2012 | 0 comments

The BBC’s report Do you have the right to be forgotten online gives a really good overview of the new European Data Protection legislation, its aims to put people back in control of their personal data and what it means for consumers. “Companies can’t go foraging for data in the wild and pretend that what they find is theirs. The big idea at the heart of the new directive is that personal data is...personal’.

The report features the great new video released by the European Commission this week warning people that they could be sharing more than they…

EU data law's big strategic questions

Posted: 2nd February, 2012 | 0 comments

I have to say, I’m puzzled by the reaction so far to the EU proposed new regulations for data protection.

There’s been a lot of debate about a proposed new ‘right to be forgotten’. However, from what I read of the actual draft legislation, the ifs and buts of this new right mean its real impact could be pretty limited. There’s considerable corporate hand-wringing about the penalties for breaking the new law, but the proposed maximum fines would only apply to the most flagrant violations and be tested in the courts.

Hand-ringing about the cost of implementation is more interesting:…

In this first issue of the year we highlight some of the proposals in the leaked draft of the European Data Protection legislation and we’ll give you a preview of our research looking at the privacy policies of UK online retailers. Also covered is our thinking as we debunk a few myths in a forthcoming series of blog posts ‘5 ways to misdirect resources in 2012’. In the market round-up we’re spoilt for choice but have picked out some of the key news.

EU law looks set to mandate electronic data handbacks

We are expecting to see the first draft…

Consumer empowerment in 2012

Posted: 5th January, 2012 | 0 comments

So what trends will take shape in 2012 as the control shift continues in this era of consumer empowerment?

Consumers will continue to assert their ‘voice’ harnessing social media to organise themselves and share information. This level of active participation as people engage more vocally with organisations and each other is likely to grow and increase in momentum.

Using technology people will connect and collaborate in new ways causing disruption to established order. People’s shopping habits will continue the trend from ‘bricks’ to better-informed ‘clicks’. Consumers will be more active and demanding in their relationships with businesses; ‘I like this’ or…

May newsletter

Posted: 6th May, 2011 | 0 comments

The May newsletter covers the Government's mydata, a Europe wide assessment of consumer empowerment, a market round-up and to plug your chance to meet the Control Shift team next week.
The Government’s mydata initiative - covered in our last newsletter -  is moving to its next stage. We’re glad to announce that Ctrl-Shift will be working with Department of Business Innovation and Skills as a member of the Project Board to set up the programme of work and make the strategy a reality.

The initiative aims to encourage companies holding customer data to release the data back…

A new EU-wide research survey published in April 2011, has shown that the UK lags behind many other countries according to a consumer empowerment index. The research revealed that less than 50% of the 56,000 respondents (in 29 countries answering 70 questions) felt confident, knowledgeable and protected as consumers.

The European Commission said that the "results show that consumer awareness and skills are worryingly low. However, there is a considerable potential to empower consumers and thereby to improve consumer welfare and reduce consumer detriment. The internet and the media have a key role to play in…

Our friends David Price and David Osimo are crowdsourcing web ideas for better European public services. It's for an EU bigwigs conference in Malmo in November.

I've put two Ctrl-Shift suggestions here and here. Vote for them, if like me you want to see VRM go up the public services agenda!FWIW I have found that EU events in Scandinavia are more focussed and less ego-driven than elsewhere. The UK and France are full of introspective posturing. In Portugal the chair took mobile phone calls on stage in mid-event. In Naples there was a riot.…