Technology underpins many of the changes that create the control shift; consumers are using technology to more effectively manage their lives and make better decisions. However, technology is often the cause of some of the disconnects too - disconnects between the supplier and the customer. Our technology resources are focused on delivering intelligence and advice that businesses need to lead the technology strategy, innovation and implementation. If you are in IT and need to talk to marketing in their language (or vice versa) these resources will provide you with deep insight and inspiration.