Customer Service
Putting the customer at the heart of your business is far removed from a customer service department at the end of a telephone line. Getting goods and service delivery right, right from the outset is tough and engaging with customers about all aspects of their experience offers many opportunities. Customer Service strategy, innovation and implementation will all benefit from the resources that pinpoint the impact on Customer Service on the empowered consumer.
This free-to-download briefing 16pp paper outlines the development of decision-support services - services designed specifically to help individuals make and implement better decisions. It’s a simple but profound shift. As well as creating a separate market in its own right, the decision support industry also changes the way other markets work in both the private and public sectors Read more...>
31% of consumers read an online review before making a purchase compared… Read more...>
Richard Bates discusses in a new report, Get it, together – the case for… Read more...>
Scottish Power predicts midata’s role is going to increase as smart meters start collecting large quantities of data http://t.co/3PwcDB61
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